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Help and player protection
Playing should stay entertainment. Here is how you keep control.
What is the basic rule?
Play only with money you can spare and do not chase losses. Every page shows 18+ and a link to begambleaware.org.
Which tools are there?
- Self-exclusion by e-mail, within 24 hours, at least six months.
- Seven days' cooling-off.
- Overview of time and transactions.
- Youth protection: secure devices and passwords.
How do I recognise a problem?
Take a break if you:
- play longer or for more money than planned;
- borrow money or put off bills in order to play;
- grow restless when you want to stop;
- hide your play.
Where is help?
Free and confidential:
- GamCare — gamcare.org.uk
- Gambling Therapy — gamblingtherapy.org
- Gamblers Anonymous — gamblersanonymous.org
- BeGambleAware — begambleaware.org
How do I request a limit or exclusion?
Mail from your registered address to support@luckyboom.com or via chat; exclusions apply within 24 hours.
- GamCare — gamcare.org.uk
- Gambling Therapy — gamblingtherapy.org
- Gamblers Anonymous — gamblersanonymous.org
- BeGambleAware — begambleaware.org
How to request a limit or exclusion
Write to support@luckyboom.com from your registered email address, or use the 24/7 live chat. Exclusion requests are acted on within 24 hours.